Warranty Policy
Warranty Policy
Last Updated: August 13, 2026
At Seekid, we stand behind the quality of our products. Products purchased directly from seekid.us are covered by a 12-month limited warranty against defects in materials and workmanship, subject to the terms below.
1. Warranty Period
The limited warranty is valid for 12 months from the date the product is delivered to the original purchaser.
Proof of purchase may be required when submitting a warranty claim.
2. What This Warranty Covers
During the warranty period, this Limited Warranty covers manufacturing defects and failures that occur during normal and intended use of the product.
Examples of potentially covered issues may include:
- Manufacturing defects in the telescope or included electronic components;
- Display or electronic component failure not caused by accidental damage or misuse;
- Camera or recording-function failure resulting from a manufacturing defect;
- Defective buttons, ports, controls, or internal components;
- Missing or defective components caused by a manufacturing or fulfillment issue; and
- Other defects in materials or workmanship confirmed by Seekid.
Coverage is subject to inspection and verification by our customer support team.
3. What This Warranty Does Not Cover
This Limited Warranty does not cover damage or failure resulting from:
- Accidents, drops, impacts, crushing, or other physical damage;
- Misuse, abuse, neglect, or improper handling;
- Water, moisture, fire, excessive heat, or other environmental damage not resulting from a manufacturing defect;
- Improper storage or maintenance;
- Failure to follow product instructions;
- Unauthorized modifications, disassembly, alterations, or repairs;
- Use of incompatible accessories, power supplies, or other equipment;
- Normal cosmetic wear and tear, including minor scratches or discoloration that do not affect normal functionality;
- Loss or theft of the product;
- Damage occurring after the product has been transferred to another owner where proof of the original purchase cannot be provided;
- Products not purchased directly from seekid.us or an authorized Seekid sales channel; or
- Problems caused by circumstances unrelated to a defect in materials or workmanship.
The warranty also does not guarantee specific astronomical, wildlife-viewing, photographic, or recording results, since viewing conditions and results may vary based on weather, lighting, atmospheric conditions, location, setup, user technique, and other external factors.
4. How to Make a Warranty Claim
To request warranty service, contact:
Email: support@seekid.us
Phone: +1 608-954-2713
Please provide:
- Your order number;
- The name and email address associated with the order;
- A description of the problem;
- Photos or videos clearly showing the issue, when reasonably possible; and
- Any additional troubleshooting information requested by our support team.
Please do not return a product before contacting us and receiving return instructions.
5. Troubleshooting and Verification
Before approving a warranty claim, we may ask you to perform reasonable troubleshooting steps so that we can determine whether the issue can be resolved without returning the product.
We may also request photographs, video recordings, serial or product identification information, or other reasonable evidence relating to the reported problem.
6. Warranty Remedies
If we determine that a product has a defect covered by this Limited Warranty, Seekid may, at our option and as appropriate:
- Provide troubleshooting or technical assistance;
- Send a replacement component or accessory;
- Repair the product where repair service is reasonably available;
- Replace the defective product with the same or a substantially equivalent product; or
- Provide another appropriate remedy, including a refund where required by applicable law or where repair or replacement is not reasonably available.
Replacement products or components may be new or equivalent to new in performance and reliability, where permitted by applicable law.
A replacement does not restart the original 12-month warranty period unless required by applicable law. The replacement product will generally remain covered for the remainder of the original warranty period or for any minimum period required by applicable law, whichever is longer.
7. Shipping for Approved Warranty Claims
If we require the product to be returned as part of an approved warranty claim involving a verified covered defect, we will provide appropriate return instructions.
Where applicable, Seekid may provide a prepaid shipping label or otherwise cover reasonable return shipping costs associated with a verified warranty defect.
Customers should not ship a product to our registered corporate address unless specifically instructed to do so by Seekid Customer Support.
Unauthorized returns may not be accepted or may experience significant delays.
8. Warranty vs. 30-Day Return Policy
This Limited Warranty is separate from our 30-Day Return and Refund Policy.
If you simply change your mind or decide that the product is not right for you, you may request an eligible return within 30 days of delivery under our Return and Refund Policy.
For ordinary change-of-mind returns, the customer is responsible for return shipping costs.
If the product has a manufacturing defect, warranty coverage may continue for up to 12 months as described in this Limited Warranty.
9. Products Purchased From Other Sellers
This Limited Warranty applies to eligible products purchased directly from seekid.us, unless otherwise expressly stated.
If you purchased a Seekid product through another retailer, marketplace, or seller, please first review the warranty and return terms provided by that seller.
We may request proof that the seller was an authorized Seekid sales channel before providing warranty service.
10. Limitation of Warranty
This Limited Warranty provides specific contractual warranty rights.
Nothing in this Limited Warranty is intended to exclude, restrict, or modify any consumer rights, statutory warranties, implied warranties, or remedies that cannot lawfully be excluded or limited under applicable law.
To the extent permitted by applicable law, warranties not expressly provided in this document are limited to the extent legally permissible.
11. Changes to This Warranty
The warranty terms applicable to your purchase are generally those made available at the time of your purchase.
We may update this Warranty Policy for future purchases to reflect changes to our products, services, or legal requirements.
12. Contact Us
For warranty questions or claims, please contact:
Seekid Customer Support
Email: support@seekid.us
Phone: +1 608-954-2713
Please note: Our registered corporate address is not necessarily our product return or warranty service address. Contact Customer Support before returning any product.